As part of our continued growth and ongoing investment in platform capacity and performance, we will be carrying out a scheduled infrastructure update.

During the migration, a brief service interruption of up to 15 seconds is expected. Our team will actively monitor the environment throughout the process to ensure a smooth transition and maintain platform stability.

Thank you for your understanding as we continue to enhance the reliability, scalability, and performance of the platform.

We’re performing a critical database upgrade. This maintenance will take place from July 17, 11:00 PM to July 18, 5:00 AM.

During this window, EU region databases will be in read-only mode. Reading existing content in the UI and through the API will continue normally. However, creating new content, updating existing content, and deleting content via the API, MCP server, or UI will be unavailable. Please plan any critical write operations outside the maintenance window.

Status updates will be provided throughout the maintenance period. If you have any questions, please contact Prepr Support.

Some people are experiencing problems with our service right now. We're so sorry about that. Please standby for further updates, and we'll be in touch as soon as we know more.

We have confirmed an issue affecting the availability of our services. Our team is actively investigating and working to restore normal operation as quickly as possible. We apologize for the inconvenience and will provide another update as soon as more information is available.

The core issue affecting our services has been fixed, we are now waiting for systems to fully recover. Our team is actively monitoring the situation to ensure stability. We will continue to provide updates if any further issues arise. Thank you for your patience and understanding.

We have now fully resolved the incident affecting our services. All systems have recovered and are operating normally. We will continue to monitor the environment closely to ensure ongoing reliability and to address any potential follow-up issues. We sincerely appreciate your patience and understanding while we worked to restore normal service.

Uploads via FTP integrations are temporarily disabled. We are working on a resolution.

We've now resolved the incident. Thanks for your patience.

Some customers are experiencing issues with the Prepr UI, MCP Server, GraphQL API, and Content Delivery. We’re investigating and will provide an update as soon as possible. Thank you for your patience.

Some critical Prepr services have now recovered and are operating in a degraded state. Our team is closely monitoring the situation to ensure stability and prevent further impact. We’ll provide another update as soon as we have more information. Thank you for your patience.

All core services are now back online and operating in a minimal state. For most customers, logging in to Prepr and editing content is available again. We continue to closely monitor the situation and will provide another update as soon as we have more information. Thank you for your patience.

Nearly all Prepr services are now fully operational. We expect a complete recovery shortly and continue to monitor the platform closely. We’ll post another update as soon as we have more information. Thank you for your patience.

We’ve now resolved the incident. All services are operating normally. If you’re still experiencing any issues, please contact our support team. Thank you for your patience.