As part of our continued growth and ongoing investment in platform capacity and performance, we will be carrying out a scheduled infrastructure update.

During the migration, a brief service interruption of up to 30 seconds is expected. Our team will actively monitor the environment throughout the process to ensure a smooth transition and maintain platform stability.

Thank you for your understanding as we continue to enhance the reliability, scalability, and performance of the platform.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now been complete. Thanks for your patience.

We are currently investigating an issue causing some customers to receive 500 error responses when accessing the Prepr UI. In addition, some cache invalidation requests are not being processed correctly, which may result in stale content being served.

Our team is actively working with Fastly to identify the root cause and restore normal service as quickly as possible.

We will provide further updates as more information becomes available.

We continue working on the resolution.

The connectivity issues affecting a small number of customers have been resolved. Following routing adjustments by our network provider, service stability has returned to normal and we are no longer observing elevated error rates.

We continue to work with our infrastructure partners to better understand the underlying cause.

Thank you for your patience.