Notice #508551
Identified

Issues with Prepr UI Availability

Began:

We’ve confirmed an issue affecting access to the Prepr UI. Our team is actively investigating and working to resolve the issue as quickly as possible.

Some users are currently experiencing issues accessing the Prepr UI. The UI may be temporarily unavailable, and users may encounter a 1015 error. We are aware of the incident and are actively working to resolve the issue. We appreciate your patience and understanding. Further updates will be published on this status blog.

  • REST Content Delivery API
  • GraphQL Content Delivery API
  • Edge personalization API
  • Tracking API
  • Mutation API
  • MCP Server
  • Editing interface
  • Editing interface AI
  • Assets CDN
  • Webhook delivery
  • Platform integrations
    • Algolia
    • AWS
    • Azure DevOps
    • BigCommerce
    • BitBucket
    • CM
    • Commerce Layer
    • Commercetools
    • FTP Servers
    • GitHub
    • GitLab
    • Leadfeeder
    • Leadinfo
    • HubSpot
    • MUX
    • Shopify
    • Typesense
    • Vercel
  • Website
  • Docs
Upcoming Maintenance

[Scheduled] Scheduled Maintenance: Prepr UI unavailable overnight, September 4th–5th

  • Mutation API
  • MCP Server
  • Editing interface

We’re performing a database upgrade. This maintenance will take place from September 4th, 11:00 PM to September 5th, 5:00 AM CEST.

During this window, the Prepr UI won’t be available, and any signed-in users will be signed out when the maintenance starts. The Mutation API and MCP server will be in read-only mode and won’t accept any write operations. Reading existing content through the API or MCP server will continue normally.

Status updates will be provided throughout the maintenance period. If you have any questions, please contact Prepr Support.


Previous Incidents

[Complete] TLS Certificate Maintenance

Began: Ended: Duration:

This evening at 19:00 CEST, we will replace a TLS certificate on our EU network.

We do not expect any service impact during this maintenance. This notification is being posted as a precaution in case of any unexpected disruption.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The TLS certificate replacement has been completed successfully.

During the transition, a small number of domains experienced invalid certificate responses for approximately 50 seconds. This issue has been resolved, and all traffic is now being handled by the new certificates.

[Resolved] Webhook Delivery Disruption

Began: Ended: Duration:
  • Webhook delivery

This morning, our webhook service experienced an outage, which temporarily affected webhook delivery. The issue has been resolved, and all queued webhooks have now been successfully delivered.

No further notices from the past 7 days.