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  • REST Content Delivery API
  • GraphQL Content Delivery API
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Previous Incidents

[Resolved] We're currently having issues

Began: Ended: Duration:
  • GraphQL Content Delivery API

Some people are experiencing problems with our GraphQL API right now. We're so sorry about that. Please standby for further updates, and we'll be in touch as soon as we know more.

We're still investigating reports of timeout issues affecting our GraphQL API requests. Some users may encounter a 503 error while attempting to access the API. Our team is actively working to resolve this issue and restore normal functionality as quickly as possible. We appreciate your patience as we work to address this issue. We'll provide updates here as soon as more information becomes available.

Our GraphQL API is now back online, delivering correct content item data. We're closely monitoring for any potential issues and investigating the root cause of the outage. Thank you for your patience.

Our GraphQL API is now fully operational following recent timeout issues (503). To prevent future incidents, we've enhanced backend service handling, segregating customer services from content services. We apologize for any inconvenience caused. Please reach out to Prepr Support for further assistance or questions.

No further notices from the past 7 days.