- Past notices
- No further notices from the past 7 days.
Due to multiple simultaneous subsea fibre cuts between Europe and Asia, we are observing degraded performance for customers attempting to reach the Prepr Editing Interface from the Asia regions. We've confirmed the degraded network performance is due to a cable cut, which occurred at approximately 18:00 UTC, April 19. This cable is located just west of Singapore and impacts the cabling system connecting 17 countries from Singapore to Europe. You can read more about the cable here: https://www.submarinenetworks.com/en/systems/asia-europe-africa/smw5
Our team continues to work with upstream providers to resolve network connectivity issues that are occurring in multiple regions. As a result of multiple subsea fiber faults, the issues appear to be a direct consequence of congestion resulting in packet loss and increased latency.
We have no ETA for the upstream issues being restored but we will communicate any relevant information as we have it. We apologize for the inconvenience. Please reach out to our support team for any questions or further assistance.
Please note that degraded performance only applies to the Prepr editing interface; APIs and the Asset CDNs are not affected.