Notice #507344
Identified

FTP Connection issues

Began:

Due to an issue identified with an external provider a small portion of customers may experience connecting issues to FTP servers.

  • REST Content Delivery API
  • GraphQL Content Delivery API
  • Edge personalization API
  • Tracking API
  • Mutation API
  • MCP Server
  • Editing interface
  • Editing interface AI
  • Assets CDN
  • Webhook delivery
  • Platform integrations
    • Algolia
    • AWS
    • Azure DevOps
    • BigCommerce
    • BitBucket
    • CM
    • Commerce Layer
    • Commercetools
    • FTP Servers
    • GitHub
    • GitLab
    • Leadfeeder
    • Leadinfo
    • HubSpot
    • MUX
    • Shopify
    • Typesense
    • Vercel
  • Website
  • Docs
Previous Incidents

[Resolved] Issues with Prepr UI Availability

Began: Ended: Duration:
  • Mutation API
  • Editing interface

Some users are currently experiencing issues accessing the Prepr UI. Our team is investigating the issue and working to restore full availability as quickly as possible. Please bear with us while we work on a resolution. We’ll provide further updates as soon as we have more information. Thank you for your patience and understanding.

We've confirmed there is a problem, we're working to resolve it.

We’ve resolved the core issue, and our fallback protocol has successfully taken over by routing traffic to other databases. We’re already seeing the system recover, and we expect the Prepr UI to return to normal within the next few minutes. Thank you for your patience while things fully recover.

We are still experiencing issues with Prepr UI availability, with some login attempts resulting in 522 errors. We are monitoring the situation closely and will provide further updates as we have more information.

The incident is resolved. Thanks for your patience.

No further notices from the past 7 days.